In brief
A federal lawsuit and shareholder proposal have emerged in response to Disney's alterations to the Disability Access Service (DAS) program, claiming the updated eligibility criteria unfairly restrict access for disabled visitors. The changes were prompted by past abuses but are now criticized by fans like Shannon Bonadurer, whose family faced denials for DAS passes. Disney maintains its policies comply with the Americans with Disabilities Act and are designed to ensure fair treatment.
ORLANDO, Fla. – Changes to Disney's popular Disability Access Service (DAS) program, which allows individuals with disabilities to skip long lines at theme parks, are now the subject of a federal lawsuit and a shareholder proposal. Advocates assert that the revised rules are overly restrictive and hinder access for many disabled visitors.
Disney's adjustments stem from increased utilization of the DAS program, which has reportedly quadrupled in participation over recent years. Fans of the park express concern that these new policies disregard the individual needs of those with disabilities. Shannon Bonadurer, a professional travel advisor, is one of several individuals who have voiced strong opposition, stating, They are making a determination about whether you’re disabled enough.
Under the revised policy, eligibility is primarily restricted to those with developmental disabilities such as autism, requiring video interviews with Disney staff and medical professionals. This has led to significant frustration among those who believe they have legitimate needs for accommodations but do not fit within the new narrow parameters. In Bonadurer's case, both she and her blind son, who has cerebral palsy and autism, were denied the passes.
Disney asserts that the changes are in accordance with the Americans with Disabilities Act (ADA) and stress their commitment to providing a positive experience for all visitors. The company has offered alternatives for those who do not meet the criteria for the DAS program, ensuring continued support for different types of disabilities.
A shareholder proposal spearheaded by DAS Defenders, an advocacy group, calls for an independent review of Disney's disability policies, aiming for transparency and better accommodation practices. Disney, however, plans to block this proposal, attributing attendance declines to external factors like hurricanes instead.
The ongoing debate showcases the challenges Disney faces as it attempts to balance support for disabled guests while preventing misuse of its programs. The discussion highlights an essential conversation about rights, accessibility, and corporate responsibility in providing a welcoming environment for all.
